Our consultants do more than facilitate incoming enquiries, they are trained in reservation management in order to achieve the balance between securing a booking at the best rate for both the client and the guest and matching the perfect offering with each and every guest.
Each establishment has a dedicated consultant and you are assured of a backup in the event that your assigned consultant is on leave.
Our reservation management services include:
Efficient processing of telephonic, website & email enquiries. Replies are all personalised to suite each client type - travel agent, tour operator, direct guest or online booker.
Reservations are entered into your own booking/ reservation system with complete booking notes and guest correspondence.
Provisional reservations are monitored, followed up on and released according to establishment policy to ensure maximum availability at all times.
We issue deposit invoices, follow up on payments as per your own terms and conditions.
Weekly & Monthly reservation reports. All reporting is dependent on the system being used. We will do our utmost to produce reports that have value. Reporting is limited to 3 reports per month & additional reporting can be provided on request.
GG Lightup is a consulting organisation specialising in Enterprise Security and Solutions Services. This is supported by Consultancy, Project Management, Training and Managed Services